Frequently Asked Questions
How do I join the RistOhrante Loyalty Program? + -
You will be automatically subscribed to RistOhrante when you create an account. Access the Loyalty Program page here and click on ‘Join Now’ or create an account here.
WHAT ARE ANTIPASTI, PRIMI AND DESSERT? + -
They represent the three different levels of the loyalty program. Each level has its own rewards. Antipasti (level 1): Points 1-500 Primi (level 2): Points 501-1000 (at least 1 order on espressOh.com from joining the program) Dessert (level 3): Points 1000+ (at least 2 orders on espressOh.com from joining the program)
WHAT ARE POINTS? + -
Points are what you need to move up the levels in the RistOhrante. €1/$1/£1 are equal to 5 points.
HOW DO I EARN POINTS AND EARN REWARDS? + -
Every time you make a purchase on our website you earn points. €1/$1/£1 equal to 5 points. Points are what you need to move up the levels in the RistOhrante. Each level has its own rewards. See the rewards table on this page to see the rewards for each level.
HOW DO I REDEEM MY REWARDS? + -
Everything will be communicated to you by email. You will receive emails for new product or discount previews, exclusive content and masterclass invites. To redeem your product rewards you will also receive emails giving you a promo code on your next order. The promo code will add your gifted product to your order. Make sure you keep an eye on your inbox 👀
DO MY POINTS EXPIRE? + -
Yes, your points expire 18 months after you join RistOhrante.
DO I LOOSE POINTS IF MY ORDER IS REFUNDED? + -
Yes, once your order is refunded the points you had accumulated from that order will be deducted from your balance.
WHERE DO I CHECK MY POINTS? + -
All promo codes will be sent to you by email.
WHEN WILL I RECEIVE MY PROMO CODES? + -
Your birthday gift will be sent to you on your birthday. Make sure you have filled in that information on your account. When you reach the ‘Primi’ level you will immediately receive an email with a promo code to redeem your Mini MirrOhr with your next purchase. When you reach the ‘Dessert’ level you will immediately receive an email with a promo code to redeem your Sweater.
DO COUPON CODES EXPIRE? + -
Yes, they expire after 1 month.
CAN I USE MULTIPLE PROMO CODES IN ONE TRANSACTION? + -
You can only use one promo code per transaction. Sets are not included with promotions.
DO I GET POINTS FOR PURCHASING ESPRESSOH PRODUCTS IN STORE? + -
No, unfortunately you can only earn points by shopping on our online store.
CAN I GET MY REWARDS IF I PURCHASE AT AN ESPRESSOH STORE? + -
No, unfortunately you can only redeem your rewards by shopping on our online store.
WILL MY POINTS GET ADDED IF I WASN'T LOGGED IN WHEN I MADE A PURCHASE? + -
No, unfortunately they will not be logged in so make sure you log in with the email you are registered to RistOhrante with. If you weren’t logged in when you made a purchase and would like your points, please get in touch with us at firstname.lastname@example.org and we can do it manually for you.
I MADE A PURCHASE BUT I CAN'T SEE THE POINTS IN MY ACCOUNT? + -
We only assign points to customers who are signed up to RistOhrante and who use the email they signed up with to make their purchase. If you are signed up to RistOhrante and did make a purchase with the email you signed up with, we’re sorry about the inconvenience! Get in touch with us at email@example.com and we will be able to help you out!
HOW DO I LEAVE A PRODUCT REVIEW AND GET MY POINTS? + -
You will receive an email 2 weeks after your purchase where you can leave your review and as long as you use your RistOhrante loyalty email you will be assigned your 25 points. Please note that you will only be assigned points once for each product you’ve purchased. If you want to leave a review for a product you’ve purchased directly from the site, you will need to use your loyalty email to do so and then verify your review from the confirmation email we send you and then you will be assigned your points (only for products you have purchased and not reviewed before).
IF I'M ALREADY A CUSTOMER, DO I NEED TO SIGN UP TO THE PROGRAM? + -
If you are a customer but do not have an account with us, you will need to sign up to the program. To do so, go to the Loyalty Program page here and click on ‘Join Now’. You can also join by creating a customer account on this page and clicking on the tick box to join RistOhrante. If you already have an account, simply log into your account and check the box to join RistOhrante.
ONCE I JOIN THE PROGRAM WILL MY PREVIOUS SPEND BE INCLUDED? + -
No, unfortunately we can’t do that. You will start earning points from the moment you join the program onwards.
CAN I EXPECT THE REWARDS TO CHANGE AFTER A WHILE? + -
Yes. We will be updating the gifts every 18 months starting from September 2023 so you might see the gifts changing depending on when you sign up. This is so you can experience a new rewards journey if you are part of the loyalty program for more than 18 months.
HOW DO I OPT OUT OF RISTOHRANTE? + -
.If you decide you want to leave the table, simply access your account page here and untick the RistOhrante option and save. We’re sorry to see you go! If you have any feedback as to why you decided to leave, please email us at firstname.lastname@example.org